Frequently Asked Questions

Membership unlocks our private video library, live Zoom sessions with practitioners, access to member-exclusive products, and a standing discount on Institute products in the shop. The size of the discount depends on which plan you hold — you can compare the current plans on the membership page.

We offer several plans at different price points and billing periods. Prices and benefits for each are listed on the membership page, which is always up to date.

It applies to products sold by the Institute, including Vital Boost. It does not apply to products listed by our collaborators — independent practitioners sell through our shop at their own prices, so those items are always sold at full price.

You keep every benefit until your current membership period ends. Cancelling simply stops the next payment — it does not cut off your access on the day you cancel. You can also resume a cancelled membership at any time before it expires, from the subscription page in your account.

Yes, if automatic renewal is switched on and you have a card saved. We email you a reminder a week before, and again the day before, so a renewal never comes as a surprise. You can turn automatic renewal on or off at any time from the subscription page in your account.

Yes. You can move to a different plan at any time from the plans page in your account. The new plan is charged in full when you switch, and your access is updated straight away.

When a lifetime plan is available it will appear on the membership page. A lifetime membership never expires and is never billed again, so there is no renewal to manage.

We currently ship within the United States only. Orders cannot be placed with a delivery address outside the US. Downloadable guides are the exception — those can be bought and downloaded from anywhere, as nothing is posted.

Orders containing items from more than one seller are split automatically, so each seller posts their own parcel directly to you. Each parcel is tracked separately and may arrive on a different day. Nothing is missing — the rest is simply still in transit.

Postage is quoted live by the carrier once you enter your delivery address at checkout, so you always see the actual cost before paying. A small handling fee is added per seller. If your order is split across several sellers, each parcel carries its own postage.

Once a parcel has been dispatched, its tracking number appears against the order in the orders section of your account. You can use that number on the carrier's own website to follow its progress.

Orders cannot be changed or cancelled from your account once placed. If you need to alter something, contact us as quickly as possible and we will help if the order has not yet been dispatched.

No. You can check out as a guest and we will email your confirmation and any download links to you. You can also create an account during checkout, which makes it easier to find your orders and downloads later.

No sales tax is added at checkout. The total shown at the review step is exactly what you pay.

Vital Boost is our own supplement line. You can buy it as a one-off purchase or set it up as a recurring subscription so it arrives automatically without you having to reorder. Full details and current pricing are on the Vital Boost page.

A one-off purchase ships once. A subscription bills and ships automatically each period until you stop it, and carries a discount for committing. The annual option carries the larger discount and ships free. You can see the exact price of each option on the product page before you choose.

No — the two are never combined. If you are an active member you receive your membership discount, which is the larger saving. If you are not a member, you receive the subscription discount instead. You always get the better of the two automatically, with nothing to apply.

Product subscriptions cannot be changed or cancelled from your account at the moment. Contact us and a member of the team will action it for you. You can view all your active subscriptions and their next billing dates in your account.

Collaborators are independent practitioners who partner with the Institute. They list their own products and courses, set their own prices, and post their own orders. You can browse an individual collaborator's range from their profile.

Stock is shown on each product page and is checked again when you add an item to your basket. Downloadable guides are never out of stock, as there is nothing physical to run out of.

Your order confirmation email contains a secure download link you can use straight away. If you have an account, the guide also appears in the orders section of your account and can be downloaded there as many times as you like.

Download links in emails are time-limited for security. If yours has expired, sign in and download the guide from the orders section of your account instead, where it remains available. If you checked out as a guest, contact us and we will send a fresh link.

All guides and books are supplied as PDFs, which open on any computer, tablet or phone.

These are guides published for members only, available from the member store while your membership is active. They do not need to be bought separately — they are included with your membership.

Check your spam or junk folder first, as automated emails sometimes land there. If it still has not arrived and you have an account, your order and any downloads are already waiting in the orders section. Otherwise contact us and we will resend it.

We accept major credit and debit cards. Payments are processed by Stripe on their own secure checkout page.

All prices are in US dollars (USD).

Yes. Card details are held by Stripe, our payment processor, and never on our own servers. We can only ever see the card type and its last four digits — enough to tell your cards apart, and nothing more. Saving a card is what allows memberships and subscriptions to renew without you re-entering it.

Every payment is listed in the payments section of your account, with a receipt you can download for each one.

You can add, remove or change your default card from the payments section of your account. Do bear in mind that removing your only saved card will stop an active membership or subscription from renewing.

Please contact us with your order number and what went wrong, and we will look into it for you.

If a renewal payment does not go through we try again over the following days and email you so you can renew manually. The most common cause is an expired card, so it is worth checking the saved card in the payments section of your account.

Choosing a membership plan creates your account as part of signing up. You can also create one while checking out on any order, which lets you keep track of your purchases and downloads.

Use the "forgotten password" link on the sign-in page and we will email you a link to set a new one.

Passwords must be between 8 and 15 characters and include an uppercase letter, a lowercase letter and a number.

Email addresses cannot be changed from the profile page. Contact us and we will update it for you.

You can update your saved address from the profile section of your account. That address is offered by default at checkout, and you can always enter a different one for an individual order.

The video library is in your account and is available while your membership is active. It holds our own recordings alongside courses published by collaborating practitioners, grouped by topic.

Upcoming live sessions are listed on your member dashboard with a joining link for each. Recordings of past sessions are added there afterwards, so you can catch up if you miss one.